Privacy Policy

Protecting your privacy

At Keychain Frenzy, we are committed to protecting the privacy of our customers and visitors to our online keychain store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By accessing our website or purchasing our products, you consent to the terms outlined in this policy.

1. Information We Collect:

Personal Information: When you make a purchase or register an account with Keychain Frenzy, we may collect personal information such as your name, email address, shipping address, and payment details.

Order Information: We collect information related to your orders, including the products purchased, order history, and shipping preferences.

Communication: We may collect information when you communicate with us via email, chat, or other channels, including the content of your messages and any attachments.

2. How We Use Your Information:

Order Processing: We use your personal information to process and fulfil your orders, communicate with you about your purchases, and provide customer support.

Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or events. You can opt-out of these communications at any time.

improving Our Services: We analyse usage data to improve our website, products, and services, and to personalise your shopping experience.

3. Information Sharing:

Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, shipping orders, or providing customer support.

Legal Compliance:We may disclose your information when required by law, subpoena, or other legal process, or to protect our rights or the rights of others.

4. Data Security:

We implement security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights:

- Access and Correction: You have the right to access and correct any personal information we hold about you. You can update your account information by logging into your account or contact us for assistance.

- Data Portability: Upon request, we will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.

- Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in our emails or contacting us directly.

6. Children's Privacy:

Our website is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@keychainfrenzyinfo.co.uk

Effective Date: Apr 2024

By using our website or providing us with your information, you consent to the terms of this Privacy Policy.

Cookies

What about cookies? We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

1. Site functionality cookies - these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
2. Site analytics cookies - these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
3. Customer preference cookies - when you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
4. Targeting or advertising cookies - these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. 

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete keychainfrenzy.co.uk user experience that we pride ourselves on providing our customers.